Careers

We currently have roles for the following positions

 

CUSTOMER SERVICE (Internship)

We are looking for a Customer Service to support the marketing team to reach sales objectives and ensures customer satisfaction.

Job Description:

  • Responsible for actively replying to chats and providing information about product and services.
  • Responsible for online store’s customer services in a good language
  • Provide accurate, valid and complete information by using the right method
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Shopify backend admin (input product details, live products, stock checking, sales/purchase troubleshoot)
  • Warehouse activity: checking stock balance between merchandiser & warehouse)
  • Manage weekly restock to warehouse: Create packing list, request barcode, inbound checking

Requirement:

  • Minimum diploma degree
  • Able to communicate in Bahasa & English, both written and spoken is a must.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Willing to work from office (3 days)

Send your CV and Cover Letter to: info@sonderlab.co
Subject: (Name)___Applying for Customer Service

 

MOTION GRAPHIC DESIGNER (Full Time)

We are looking for a Motion Graphic Designer which will be in charge of creating an attractive design or animation motion graphic and support designs for content & marketing team.

Skills:

  • Bachelor’s degree in design or a related field
  • Proficiency with Adobe software (After Effect, Illustrator, Photoshop, Premiere), 3D Software is a plus
  • Familiarity and experience in video editing is a big plus
  • Interest in fashion, retail and lifestyle in general is a must
  • Hands-on and responsive
  • A creative thinker and a problem solver
  • Keen eye. High level of attention-to-detail
  • Persistent. Ability to prioritize, multitask and meet deadlines is a must

Send your CV and Cover Letter to: info@sonderlab.co
Subject: (Name)___Applying for Motion Graphic Designer

 

PUBLIC RELATIONS & SOCIAL MEDIA (Internship)

We are looking for an Intern who are interested in Public Relations & Content Creation for our social media and to support our marketing team to develop a social media strategy.

Job Description:

  • Connecting with media partners and acquiring possible media partnership
  • Supporting the Marketing team in daily tasks
  • Work with the Community and Social Media Manager to ensure all the projects run smoothly and according to the timeline.
  • Assist in writing stories for blog, creating media invitation, feature stories / media articles, and copywriting newsletter.
  • Handles compilation of ongoing & special event media coverage
  • Assist with PR and community events

Requirement:

  • Final year students or undergraduate from any major may apply
  • Familiar with social media marketing
  • Up-to-date with current TikTok, Reels and Instagram trends
  • Familiar with video production and tools for post production
  • Excellent command of English, both verbal and written
  • Copywriting, content writing, good communication skill, attention to detail, tech-savvy
  • Proficient in Google Suites (GSheet and GForm)
  • Able to do 3 months internship (WFO 3 days a week), can start as soon as possible

Send your CV and Cover Letter to: info@sonderlab.co
Subject: (Name)___Applying for Public Relations & Social Media

 

OPERATION (Part Time & Internship)

We are looking for a operation which will be supporting our website

Skills:

  • Experience of supporting customers in e-commerce with excellent communication skills, both written and verbal, with the ability to make forward and quick decisions appropriately.
  • Excellent PC skills: - well versed with all Microsoft packages and open to learn other applications.
  • Possesses an understanding within e-commerce platforms and Shopify.
  • Monitor daily fulfilment orders, handle daily operational tasks (label products & prepare inbound items) and Submit PO to inbound.
  • Maintain communications with warehouse team.
  • Provide weekly and monthly sales reports.
  • Highly analytical with excellent problem solving and numeracy skills.
  • Strong organisational and time-management skills, with the ability and willingness to multi-task.
  • Strong attention to detail with emphasis on accuracy

Send your CV and Cover Letter to: info@sonderlab.co
Subject: (Name)___Applying for Operation

 

MERCHANDISER (Full Time & Internship)

We are looking for a Merchandiser which will be in charge of searching for potential brands, monitoring the fashion market and customer activity, inputting new product data, as well as monitoring the fashion market and customer activity.

Skills:

  • Minimum 2 years experience is related field
  • A degree in fashion business degree or related is preferred
  • Experience in fashion or related industry is a plus
  • In-depth knowledge of fashion and ability to trend forecast
  • Strong analytical and organisational skills
  • Ability to multitask and work under pressure
  • Proficient in Microsoft Office (particularly Microsoft Excel)
  • Strong interpersonal and communication skills
  • Excellent Team Player
  • Persistent, ability to prioritize and meet deadlines
  • Impeccable Indonesian & English, both written and spoken is a must

Send your CV and Cover Letter to: info@sonderlab.co
Subject: (Name)___Applying for Merchandiser