F.A.Q

ABOUT US

 

What is SonderLab?

SONDERLAB is an online retail destination for both international & homegrown lifestyle brands, and the culture surrounds it.

Providing a unique experience to customers with highly curated products that rooted in intricate stories and creative ideas; SONDERLAB is here with,and for, the culture.

 

Why buy from SonderLab?

We guarantee our customers that the all of our products are 100% authentic, original & brand new from various International and local brands with good quality. 

 

 

PRODUCTS

 

Are your items ready stock?

Yes, all items are ready stock, unless it is stated otherwise in description box.

 

How do I know the product measurement?

You can find the product measurement in the description box.

 

 

What should I do if the package I received has problems or defects?

If you have any queries or issues with your order/product and would like to return/exchange the product, simply email us at info@sonderlab.co.

 

Can I exchange sale item(s)?

No, sale items are non-exchangeable.

 

Do you ship internationally?

Yes, we send with DHL and depending on your location

International orders may be subject to additional taxes, customs duties and fees levied by the destination country.

 

International shipping will be impacted due to the global COVID-19 / Corona virus.