Please read these terms and conditions carefully before using the Sonderlab web store. This website is owned and operated by Sonderlab (PT Ritel Sonderlab Indonesia)
By purchasing an order on web store, you are agreeing to these terms and conditions. Once your order is processed you will receive a confirmation email with tracking information.
We deliver using JNE and takes 1- 7 business days depending on location*
*Please note that we need 1 - 2 days to pack every orders made through our website. Items will be sent on the third day since orders are made.
Orders before 15:00 WIB (GMT+7) will be shipped the same day on Weekdays, and before 12:00 WIB on Saturday.
No shipping on Sunday.
Instant Delivery can only be proceed through Sonderlab's Customer Service (WhatsApp and Instagram Direct Message)*
*Please note that once you have choose your delivery method from our website, we won't be able to make changes for that orders (i.e. changing from Normal Delivery to Same Day/Instant Delivery once orders are made is not possible)
If we are experiencing a high volume of orders, shipments may be delayed for a few days.
We send with DHL depending on your location
International orders may be subject to additional taxes, customs duties and fees levied by the destination country.
International shipping will be impacted due to the global COVID-19 / Corona virus.
All prices are listed in Indonesian Rupiah (IDR) and for International customer, it will be automatically converted to US Dollar (USD). We accept the following forms of payment such as Visa, Master Card, and Bank Transfer.
We hope you’re delighted with your order. If you have any issues with items such as damage, stain and sizes and would like to return/exchange simply email us at firstname.lastname@example.org.
Return & Exchange Procedure:
- We only accept the item within maximum 1 days after the package is received by customer.
- The products must be returned maximum 2 days after customer confirm to our Customer Service via WhatsApp or Email.
- Please note that customer will be charged with all the shipping payment (Customer to warehouse & Warehouse to customer).
- Customer will not be charged for shipping payment if the problem is from our side. (Customer only be charged for shipping payment from Customer to Warehouse).
Return & Exchange Policy:
- Customers must provide an unboxing video as part of the claim process for any issues related to the product.
- The unboxing video should be clear, unedited, and of sufficient quality to accurately depict the condition of the product and its packaging upon receipt.
- The products that allowed to be exchange are upgrade sizes (if you find it too big or small) or exchange product with the same price (if the item is defect or no more items left to change).
- Clothing must be returned unworn, undamaged, unwashed & unused with all the tags still attached & packaging included and will take 7-14 days working days from submitted request.
- Accessories must be returned undamaged with original box, dust bag with all the tags still attached.
- We will exchange or refund your product accordingly within 7 working days.
- Refund can only be processed if error made by Sonderlab.
- We cannot accept any claims of damaged or missing items without proof or evidence. We will file the claim if the customer has a video, unboxing the package.
Non-Exchanged & returned items include:
- Sale Items
- Fine Jewelry & Jewelry
- Lingerie & Swimwear
- Aesthetic Pleasure Bag
- Toga Archives, Toga Pulla, Toga Virilis